Objectives :

* To provide supplementary resources in the efforts to help single parent families

* To provide opportunities for volunteers to acquire work experience and develop skills in the field of community services

* To increase community's awareness and participation in services for the less fortunate.

A chance to make a difference in your own special way! Be a volunteer!

PPIS Helpline was established in 1999 to help those seeking information, advice and help via the telephone. All our helpliners have to go through various training programmes before they are qualified to man the line.

We take this opportunity in inviting you to attend the training programmes schedule as attached.

The objective of the training is to equip helpliners with professional skills and values so that they are able to handle incoming calls effectively. Our training courses are designed specifically for them.

For enquiries and confirmation of attendance, please call or email Nurulain at 67450613

What to expect from volunteering & training at PPIS Helpline
Helpline service faces a rigorous training programme, to maintain a professional service. Responding to people in need is one of the most challenging tasks you could ever do, but it is also one of the most rewarding.

We look for :
People who are prepared to work hard at learning the sophisticated skills of quality helpline service.

People who are prepared to make a firm commitment.

People who believe in service:

People who fit with PPIS Helpline's philosophy of acceptance, compassion and caring.

People who understand the importance of caring for themselves as the foundation for helping and caring for others.

People who believe in people.

PPIS Helpline believes that being part of our service is a two-way benefit. We expose our trainees to growth and development, teach new skills, challenge them to change, support personal endeavours and affirm success. We work alongside to help them become an empowered, responsible mature adult with a strong sense of identity. In return, as a volunteer, PPIS Helpline asks for time, energy, enthusiasm, intellect and commitment.

Commitment :
You are invited to commit to:

A minimum of one year length of service after the training or 168 hrs of shift Duties.

Attendance at our skills upgrading programme.

The initial training has a focus on self-awareness and this continues throughout the weekly sessions that follow. Weekly sessions concentrate on different micro skills, i.e. active listening, summarising, questioning, exploration, assessment and referral. There is journal writing throughout the training.

What's in the course ?

Self- Awareness - Encourages trainees to know and understand them better and to understand Self Awareness as a basic principle underpinning contemporary theories of helping.

Helpline Techniques - Provides trainees with basic listening and counselling skills. Modules include Active Listening, belief system, gathering and giving information, ethic, problems solving, developing goals and case study.

Sit in and Supervision - Trainees will be guided by a supervisor to help them achieve a competency level of a helpliner. Evaluation – After the completion of the supervision hours, helpliners will be tested on their level of competency by the supervisor.

If you are interested to become a volunteer :
Come visit us at :
Persatuan Pemudi Islam Singapura (PPIS-YWMA)
Blk 1 Eunos Crescent
#01-2509 , Singapore 400001

Or call us at 6744 0258 or simply fill up the preliminary volunteer application form, download the application form and send via email attachment or alternatively you can fax the form to us at 6748 1417.

Online Application form Download Application form